What is the "Hashve" website?
Hashve is a flower and gift delivery portal that connects customers with local stores across the country. Instead of searching for a separate store in each city, you can find bouquets, flower pots, gift boxes, balloons, chocolates, fruit trays, and more on the site — and order from a local store closest to the delivery destination.
Is "Hashve" one flower shop?
No. "Hashve" is a portal that brings together local flower and gift shops. The order is transferred to the appropriate store based on the delivery area, product availability, and hours of operation.
How is flower delivery done through the website?
Select a product, enter the shipping address, add a personal greeting if necessary, and complete your order. The order is then forwarded to the local store in the destination area for processing.
Is it possible to order flower delivery from the same day?
Yes, of course you can order online until 5:00 PM and delivery will arrive the same day.
To which areas of the country can deliveries be ordered?
Flowers and gifts can be ordered to most areas throughout the country, including the central, Sharon, northern, southern, Jerusalem and surrounding areas. Same-day delivery availability to out-of-town locations is available at the stores operating in each area.
Какие товары можно заказать на сайте?
Вы можете заказать широкий ассортимент товаров, таких как букеты, цветочные композиции, розы, цветочные горшки, орхидеи, воздушные шары, коробки шоколада, плюшевые мишки, вино, фруктовые подносы, подарки класса люкс и подарки для особых случаев.
Do the prices on the site include shipping?
Shipping costs are displayed separately according to the destination address. The final price to pay is displayed before the order is confirmed.
Can I add a personal greeting to my order?
Yes. When placing an order, you can add a personal greeting to accompany the delivery, according to the options listed on the product page.
Is it possible to choose an exact time for delivery?
You can request a time range or specify a note for the order. You must obtain approval from the store and it is recommended to place an order in advance because delivery times depend on the store's load, the distance of the destination, and road conditions.
Are the images on the website the same as the product that will arrive?
The images on the website are intended to illustrate and showcase the style of the product. There may be slight changes in color, type of flowers or design, depending on the season, the store's inventory and the availability of flowers on that day. The store strives to maintain the appearance, value and style as similar as possible.
What happens if a particular flower is unavailable?
If a particular type of flower is unavailable, the store may substitute it with a flower of similar value, color, or style, while maintaining the quality of the bouquet and overall appearance.
Can I order a delivery to a hospital or office?
Yes. You can order deliveries to hospitals, offices, private homes, businesses and institutions. It is important to enter a full address, the name of the recipient of the delivery, a phone number and other details that will help the courier reach the destination.
How do you know which store will deliver your order?
The system adjusts your order based on your delivery area, product availability, and open stores. The goal is to deliver your order to the closest, highest quality local store possible.
Can I order a custom bouquet?
In some cases, you can specify special requests in the order notes, such as preferred colors, bouquet style, flower types, or size. The store will try to accommodate the request based on available inventory.
Can I order by phone?
In some cases, you may be contacted by phone for assistance in selecting a product or completing an order. However, ordering through the website allows you to view products, prices, and options in an organized manner.
What should I do if I made a mistake in my address or order details?
If you discover an error in your order details, please contact customer service as soon as possible. As long as your order has not been shipped, you can update the details.
Can I cancel an order?
Cancellation of an order is possible depending on the stage of processing the order, the type of product and the store's policy. Products that have been specially prepared or are out for delivery may not be able to be cancelled.
What happens if the recipient is not at the address?
In the event that the recipient is unavailable, the courier or store will attempt to contact the recipient or the orderer. Re-arrangement may be necessary, and sometimes an additional shipping cost may be added.
Can flowers be sent for holidays?
Yes. You can order flower and gift deliveries for holidays such as Rosh Hashanah, Passover, Tu B'Av, Valentine's Day, Family Day, Mother's Day and other events. During busy periods, it is recommended to order in advance.
Does the site have products for businesses and companies?
Yes. You can order gifts for employees, customers, suppliers and business events. Options include: bouquets, boxes, gift cards, fruit trays, chocolates and branded gifts depending on availability.
Can I order multiple deliveries to different addresses?
Yes. For multiple orders or deliveries to multiple addresses, you can combine products from multiple stores in a shopping cart. Enter each store and add a product to the cart. For each order, you must fill in a shipping address on the Fill in Details page.
How do I know if the store is open now?
The store and product pages can display information about availability, hours of operation, and shipping options. If the store is closed, you may be able to order for a future date.
Why order through "Hashve"?
"Hashve" brings together local stores, diverse products, and wide-ranging delivery options in one place. This way, you can quickly find the right gift, compare products, support local businesses, and conveniently order online.
Is the site also suitable for ordering gifts and not just flowers?
Yes. "Hashve" is designed to present comparable products from local stores — not just flowers. On the site, you can find gifts, boxes, balloons, chocolates, fruit trays, wine, bears and other products by event, city or category.
Is there a customer club or coupons?
The site may feature promotions, coupons, and benefits for customers, depending on the seasons, holidays, and the activities of participating stores.
How do I contact customer service?
You can contact us via the "Contact Us" page on the website, using the contact form or the contact details provided on the website. It is recommended to include your order number to expedite processing.